Managing a remote team can be extremely difficult, but it’s not impossible. To succeed, you must understand the necessity to build and maintain rapport & motivation of your staff.
If you’re struggling with leadership over your remote team, or you have work-from-home team members that you worry aren’t 100% committed to the work at hand, then this is something you need to fix ASAP!
Take a look at what we think are the most important factors to consider…
Communication is crucial, so establish a clear schedule between your main office and remote team. For example, an 80:20 split between video conferencing solutions (HD & audio from any computer, mobile device or phone) and face-to-face interactions.
Rapport; you must set aside time to get to know your team & build both a professional and personal relationship with them. This can be done through casual conversation before & after meetings and via email throughout the workday to balance any lack of office banter they may be disconnected from.
Evaluate your teams job performance in the same way you evaluate office workers and provide equal incentives for their accomplishments. Remote employees can sometimes be accidentally overlooked by management -make sure this isn’t the case with your team.
Feedback from your workers is necessary to determine team satisfaction and understand morale. Try issuing quarterly surveys or scheduling a dedicated meeting for your issues and suggestions, this way, you can help your team to feel better connected with their work and they will certainly appreciate the time taken to listen to them.
Recognition for their performance will allow your remote workers to see the value they add to the company, even from afar. Try celebrating their accomplishments publicly by featuring them in your newsletter or sending a good news email to all staff – they will likely appreciate the praise and feel involved in office practices they may often miss out on.
Ultimately, there is little difference between managing an on-site team and a remote team as both require you to support and guide your employees to success. The amount of effort you put into building strong relationships with employees should never be any different, but your communication methods may have to be!